Coca-Cola Case Study
How Cloudaware helped Coca-Cola to gain visibility and governance across multi-cloud environments
1. About Coca-Cola
Coca-Cola is a global beverage industry leader known for its wide range of soft and non-alcoholic beverages. With a vast infrastructure that spans multiple cloud providers and on-premises data centers, Coca-Cola is committed to modernizing its enterprise IT framework to enhance operational efficiency and governance.
2. Challenges
As Coca-Cola embarked on a journey to modernize its enterprise IT infrastructure, it faced significant challenges in managing its diverse environment, including AWS and Microsoft Azure, alongside existing data centers.
The main issues included: • Lack of integrations between existing monitoring systems and the CMDB. When alerts are triggered, Coca-Cola engineers struggle to identify where the machine is hosted, the account the machine is associated with, or even which cloud provider is being used. • Absence of a consistent infrastructure asset database spanning AWS, Azure, and on-premises environments. • Lack of a centralized application catalog across platforms. • Difficulty in tracking inventory costs across multiple cloud environments, identifying waste, and discovering savings opportunities. • Gaps in Puppet data and inconsistent deployment across environments. • Lack of multi-cloud change management tools. • Inability to enforce consistent tagging policies across all infrastructure providers. • Challenges in assessing compliance posture, identifying policy gaps and achieving effective compliance. • Difficulty routing compliance policy violations to the appropriate teams due to insufficient information.
3. Solutions
To address these challenges, Coca-Cola implemented Cloudaware's modular, SaaS-based cloud management platform, which included:
• Cloudaware CMDB: this solution utilized collectors that leveraged service-specific API calls to create a comprehensive inventory of Coca-Cola's multi-cloud infrastructure. It also supported Microsoft Azure and Google Compute, enabling a unified view of all infrastructure.
• Cloudaware Tag Analyzer: the Tag Analyzer feature within the CMDB helped Coca-Cola enforce consistent tagging standards across its entire infrastructure, allowing for better cost allocation and management.
• Cloudaware Change Management: implemented Cloudaware's Change Management functionality to standardize workflows, automate approvals, and provide real-time visibility, ensuring controlled and policy-compliant changes across all environments.
• Cloudaware Virtual Applications: Cloudaware integrated with ServiceNow and Microsoft Dynamics to centralize Coca-Cola’s application catalog, enabling a unified view of all applications and resources. By systematically attaching resources to applications, Cloudaware provided detailed cost insights, and enhanced cross-account visibility for streamlined application management.
• Cloudaware FinOps: provided default cross-cloud monitoring and comprehensive inventory tracking, enabling Coca-Cola to achieve unified visibility and streamlined cost management across all cloud environments.
• Cloudaware integration with Puppet: integrated with Puppet to collect Puppet facts, enabling cross-referencing of multi-cloud server data and tagging information.
• Cloudaware IT Compliance: with over 300 cloud configuration policies, this engine provided extensive compliance checks and allowed Coca-Cola to customize policies for specific accounts and environments while reducing API calls.
• Cloudaware Incident Management: implemented Cloudaware Incident Management, integrating it with the CMDB and internal ticketing system to automate incident routing and resolution.
4. Implementation
The deployment process began with the following steps:
- Initial Analysis: an evaluation of Coca-Cola's existing infrastructure and governance processes was conducted.
- Integration Setup: Cloudaware CMDB collectors were configured to leverage API calls to gather data from existing infrastructure.
- Tagging Deployment: Cloudaware's CMDB Tag Analyzer standardized infrastructure tagging, improving tracking and management.
- Change Management Implementation: Cloudaware’s Change Management was implemented through a structured process, including workflow mapping, automated setup, policy customization to ensure seamless adoption and real-time change tracking.
- Cloudaware Virtual Applications: Cloudaware integrated with ServiceNow and Microsoft Dynamics to centralize Coca-Cola’s application catalog and dynamically attach resources, delivering cost insights and enhancing cross-account visibility for streamlined management.
- Cloudaware FinOps: Cloudaware FinOps enabled default cross-cloud monitoring and comprehensive inventory tracking, providing Coca-Cola with unified visibility and streamlined cost management across all cloud environments.
- Puppet Integration: Cloudaware integrated with Puppet to collect server data and cross-reference multi-cloud tagging. This process identified gaps where tags were present but Puppet data was missing, ensuring consistent Puppet deployment and enforcement across environments.
- Policy Customization: compliance policies were customized to fit Coca-Cola's needs, ensuring relevant checks across all platforms.
- Incident Management: Cloudaware Incident Management was integrated with the CMDB and Coca-Cola's ticketing system for automated incident routing and resolution.
- Training Support: Coca-Cola’s IT team received training on using the Cloudaware platform, focusing on effectively leveraging the CMDB, Change Management and Compliance Engine.
5. Results
The implementation of Cloudaware resulted in measurable outcomes: • Improved Visibility: Coca-Cola achieved a single pane of glass for all infrastructure assets, enhancing visibility across AWS, Azure, and on-premises data centers. • Increased Compliance: the organization reported a 41% reduction in compliance policy violations within the first six months due to better enforcement mechanisms. • Enhanced Tagging Accuracy: tagging coverage improved by 53%, leading to more effective asset management and reporting. • Streamlined Operations: the duplication of tools was reduced by 27%, resulting in increased operational efficiency. • Cost Management: unified cross-cloud inventory tracking and monitoring enabled Coca-Cola to streamline cost management and optimize resource allocation effectively. • Optimized Puppet Deployment: identified and resolved gaps in Puppet coverage, ensuring consistent deployment and enforcement across all environments.
6. Testimonial
"Cloudaware has significantly enhanced Coca-Cola’s journey towards modernizing our IT infrastructure. Cloudaware CMDB platform has streamlined our operations and provided us with the visibility and control we needed across our diverse environments." - Anthony Palmer, Global Cloud Operations, Coca-Cola
7. Conclusion
Coca-Cola's case illustrates the importance of having a robust cloud management solution in a multi-cloud environment. By implementing Cloudaware, they successfully addressed their governance challenges, improved compliance, streamlined their operations, and enhanced cost efficiency. If your organization faces similar issues, contact us to learn how Cloudaware can streamline processes and enhance security.