A study of Coca-Cola

Find out how Cloudaware helped Coca-Cola get more visibility and control in multi-cloud settings.

About Coca-Cola

Coca-Cola is a world leader in drinks and technology. Its infrastructure includes data centers on-premises and in the cloud. The goal is to update company IT so that governance keeps up with the business instead of falling behind.

Challenges

"Missing tools" rarely stop the modernization of a multi-cloud estate. It can't go through because it doesn't have enough context. Coca-Cola was using both Amazon Web Services and Microsoft Azure, as well as its own data centers.
The problems that came up every day were easy to spot:

• Alerts for monitoring without a CMDB context. When something went wrong, engineers couldn't easily answer simple inquiries like "Where is this machine hosted?" Who owns the account? What service is it running on?
• There is no unified database of infrastructure assets across AWS, Azure, and on-premises environments.
• There is no common application catalog that works on all platforms.
• It's hard to see how much you're spending on different clouds, which makes it tricky to find savings and separate real spending from waste.
• There are gaps in Puppet data and deployments aren't always the same across environments.
• No tools for managing changes across several clouds to make control more consistent at scale.
• Tagging that isn't always the same, and no reliable means to make sure that all providers follow the same rules.
• Blind spots in compliance posture, such as policy loopholes and problems with proving that controls are working.
• Bad routing of compliance policy violations since there wasn't enough information on who owned what and what resources were available.

Solutions

Coca-Cola used Cloudaware's modular, SaaS-based cloud management technology to make multi-cloud complexity into an operating system that teams could use. The answer had:

• Cloudaware CMDB: Collectors use service-specific API calls to generate a full list of all the parts of Coca-Cola's multi-cloud infrastructure. Support for Microsoft Azure and Google Compute Engine has been added to give a single view of the infrastructure.
  

• Cloudaware Tag Analyzer: This is a tool in the CMDB that makes sure that all tags are uniform across the entire estate. This makes it easier to allocate costs and hold people accountable.
  

• Cloudaware Change Management: standard protocols, automated approvals, and visibility that was almost real-time so that changes stayed regulated and followed the rules in all environments.

• Cloudaware Virtual Applications: Connects with ServiceNow and Microsoft Dynamics 365 to bring all of the applications together in one place. By consistently linking resources to apps, teams were able to see more clearly across accounts and give application owners more useful cost information.

• Cloudaware FinOps: Default cross-cloud monitoring and inventory tracking to make it easier to see and control costs across providers.

• Cloudaware and Puppet work together to gather Puppet facts that let you compare server statistics with multi-cloud inventory and tags.

• Cloudaware IT Compliance: More than 300 cloud configuration policies that may be changed for each account and environment, and fewer API calls.
  

• Cloudaware Incident Management: Works with the CMDB and the internal ticketing system to automatically route issues and speed up their resolution with the correct ownership context.
  

Implementation

Deployment began with a structured rollout designed to connect systems, standardize governance, and make day-to-day operations simpler:

• First step: Look at the current infrastructure and governance workflows.
• Setting up integration: CMDB collectors set up to get data from different environments using API calls.
• Tagging deployment: The CMDB Tag Analyzer was released to make tags more consistent and make tracking easier.
• Implementation of change management: mapping workflows, automating configuration, and customizing policies to help with adoption and tracking changes in real time.
• Virtual Applications rollout: ServiceNow and Microsoft Dynamics 365 integrations will centralize the application catalog and dynamically attach resources to give users better visibility into costs and ownership.
• FinOps enablement: Cross-cloud monitoring and inventory tracking turned on for better cost control.
• Puppet integration: Puppet facts were gathered and compared to multi-cloud tags to find gaps where tags were present but Puppet coverage was not. These gaps were then fixed to ensure consistency.
• Policy customization: Compliance checks that are tailored to Coca-Cola's accounts, environments, and regulations for running the company.
• Integration of incident management: linked to CMDB and tickets for automatic routing and quicker triage.
• Training and support: The training was mostly on how to utilize CMDB, Change Management, and Compliance Engine in real life.

Results

After putting the plan into action, Coca-Cola said it saw demonstrable improvements in visibility, governance, and operational efficiency:

• Better visibility: A unified view of infrastructure assets in AWS, Azure, and on-premise data centers.
• Cost management: By keeping track of and monitoring all of our inventory in one place, we were able to better manage costs and allocate resources more wisely.
• Optimized Puppet deployment: Gaps in coverage were found and fixed to make sure that deployment and enforcement are the same in all environments.

Testimonial

"Cloudaware has made a big difference in Coca-Cola's efforts to modernize our IT infrastructure. The Cloudaware CMDB platform has made our work easier and given us the control and insight we needed across all of our different settings."

Anthony Palmer, Coca-Cola's Global Cloud Operations

Conclusion

Coca-Cola's instance highlights how things change when multi-cloud governance is seen as an operating model instead of a patchwork. With Cloudaware in place, teams were able to see all of their assets, have better control, get better compliance results, cut down on tool overlap, and have better cost governance across all environments.

If your business has similar multi-cloud problems, contact us to find out how Cloudaware can make governance easier, boost security controls, and make your infrastructure work better.