ServiceChannel case study

See how Cloudaware helped ServiceChannel achieve multi-cloud visibility and PCI compliance for its AWS Infrastructure

1. About ServiceChannel

ServiceChannel is a leading SaaS provider of facilities management solutions for major global brands (including Bloomin' Brands, Cole Haan, CVS Health, Louis Vuitton and Under Armour), managing billions in annual repair and maintenance spend. Their platform connects brands with a network of 50,000 service providers and relies on strict data security standards.

2. Challenges

ServiceChannel faced significant challenges in meeting the multifaceted requirements of the PCI DSS standard while managing a complex, multi-cloud environment: • Lack of Multi-Cloud Visibility: with numerous AWS resources, ServiceChannel struggled to maintain centralized visibility into their cloud infrastructure, resulting in blind spots and inefficiencies in resource tracking. • Compliance Complexity: meeting the broad scope of PCI DSS—including security management, network architecture, policies, and procedures—proved time-consuming and error-prone, with a high risk of costly violations. • Manual Processes: monitoring and tracking compliance across AWS resources relied on manual processes that consumed valuable resources and lacked scalability. • Change Tracking: without automated tools, managing AWS Config changes for compliance and maintaining a real-time understanding of the infrastructure’s state were ongoing challenges.

3. Solutions

Cloudaware CMDB: delivered comprehensive discovery across ServiceChannel's AWS infrastructure, providing a single, unified view of their entire cloud footprint. servicechannel navigator Cloudaware IT Compliance: • integrated seamlessly with ServiceChannel's PCI DSS compliance frameworks, enabling automated and continuous monitoring of cloud resources to detect and remediate misconfigurations and policy violations. • provided pre-built policies, auditing, monitoring reports, and continuous tracking of configuration state. • automatically detected and flagged compliance violations, such as public S3 buckets and unrotated IAM credentials. • monitored and tracked AWS Config changes to ensure ongoing compliance. servicechannel compliance

4. Implementation

Cloudaware CMDB: enabled comprehensive discovery of ServiceChannel's AWS infrastructure via API integration, providing full visibility into their cloud environment. Cloudaware IT Compliance: integrated quickly and seamlessly with ServiceChannel's existing cloud infrastructure, leveraging pre-built features with minimal configuration. The deployment process was designed for efficiency, allowing immediate monitoring and compliance management. servicechannel compliance

5. Results

The implementation of Cloudaware produced tangible and impactful results for ServiceChannel: • Improved Security Posture: ServiceChannel achieved an audit-ready system, reducing compliance failures by 47% and significantly strengthening their overall security. • Increased Efficiency: Cloudaware's automated tools eliminated 42% of manual security tasks, resulting in a 21% reduction in IT operational costs. This freed up the IT team to focus on innovation and customer satisfaction. • Enhanced Visibility: a centralized dashboard provided real-time insight into their multi-cloud environment and compliance posture, enabling proactive risk management and streamlined resource allocation.

6. Testimonial

“As we researched the various providers on the market, Cloudaware distinctly stood out,” said Brian Elder, Director of Cloud Infrastructure at ServiceChannel. “The solution’s ease of use and feature richness made our decision-making process simple.”

7. Conclusion

For financial technology and SaaS companies like ServiceChannel, achieving and maintaining PCI DSS compliance is mission-critical. ServiceChannel’s success with Cloudaware demonstrates how an automated, centralized solution can simplify compliance, improve security, and free up valuable resources for innovation. Contact us today to learn how Cloudaware can help your organization achieve multi-cloud visibility and meet critical compliance requirements.