ServiceChannel Case Study

How Cloudaware helped ServiceChannel achieve multi-cloud visibility and PCI compliance for its AWS Infrastructure

1. About ServiceChannel

ServiceChannel is a leading SaaS provider of facilities management solutions for major global brands (including Bloomin' Brands, Cole Haan, CVS Health, Louis Vuitton and Under Armour), managing billions in annual repair and maintenance spend. Their platform connects brands with a network of 50,000 service providers and relies on strict data security standards.

2. Challenges

ServiceChannel faced the complexities of meeting the multifaceted PCI DSS standard. Manually tracking compliance across numerous AWS resources proved time-consuming, error-prone, and risked costly violations. The multiple aspects of PCI DSS (security management, policies, procedures, network architecture, and software design) made comprehensive oversight extremely difficult. They needed a robust, easily deployable solution for AWS governance and change tracking to protect client data and ensure ongoing compliance, one that also provided real-time visibility into their cloud resources, compliance status and automated the monitoring process.

3. Solutions

Cloudaware CMDB: the CMDB provided comprehensive discovery across ServiceChannel's AWS infrastructure, giving them complete visibility into their entire cloud footprint. Cloudaware IT Compliance: integrated with ServiceChannel's PCI DSS compliance frameworks, continuously monitoring cloud resources to proactively detect and remediate misconfigurations, vulnerabilities, and policy violations. • Pre-built policies, auditing and monitoring reports, and continuous configuration state tracking • Automatically detects and reports compliance violations, including issues like public S3 buckets and unrotated IAM credentials • Monitoring and tracking AWS Config changes for compliance

4. Implementation

CMDB: enabled comprehensive discovery of ServiceChannel's AWS infrastructure, delivering complete visibility into their entire cloud footprint. IT Compliance: the integration process was straightforward, leveraging Cloudaware's pre-built features and requiring minimal configuration. The solution integrates seamlessly with existing cloud infrastructure, requiring minimal configuration and setup.

5. Results

• Improved Security Posture: the implementation of Cloudaware resulted in an audit-ready system, indicating a strengthened security posture and reduced risk of compliance failures by 47%. ServiceChannel chose Cloudaware's Compliance Engine for its speed and ease of use.

• Increased Efficiency: Cloudaware's highly automated solution freed up ServiceChannel's resources, allowing them to focus on innovation and customer satisfaction. Cloudaware reduced manual security tasks by 42%, resulting in a 21% reduction in IT operational costs and enabling the team to focus on customer-facing initiatives.

• Enhanced visibility: the centralized dashboard provided a comprehensive view of their multi-cloud landscape and compliance posture, enabling proactive risk management.

6. Testimonial

“As we researched the various providers on the market, Cloudaware distinctly stood out,” said Brian Elder, Director of Cloud Infrastructure at ServiceChannel. “The solution’s ease of use and feature richness made our decision-making process simple.”

7. Conclusion

Maintaining PCI DSS compliance is crucial for financial technology companies. Service Channel's success with Cloudaware demonstrates how a robust, automated solution can simplify complex compliance requirements, minimize risk, free up valuable resources and ensure the protection of sensitive client data. Contact us today to learn how Cloudaware can help your organization achieve and maintain PCI DSS compliance.